More Americans are using chatbots, and some are adopting AI summaries and smart speakers. But views about AI and how fast it’s advancing tilt negative – even for younger adults.

A developer went viral for reconfiguring Chipotle’s customer support bot into a coding assistant, and providing the playbook for others to do the same to other chatbots. Reading time 4 minutes After ...

Chatbots, including those powered by artificial intelligence (“AI”), are growing in popularity, but they must be deployed in a compliant manner to avoid creating more problems than they solve. In this ...

Roughly three-quarters of adults 65 and older say they never use chatbots. A smaller share – though still a majority – of those ages 50 to 64 say the same. Adults under 50 are the least likely to not ...