If you use Anthropic's Claude AI chatbot, and you're wondering if you're using it too much, assistance is coming from an ...

Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Roughly three-quarters of adults 65 and older say they never use chatbots. A smaller share – though still a majority – of those ages 50 to 64 say the same. Adults under 50 are the least likely to not ...

Customers are 3x more likely to use third-party GenAI like ChatGPT than company chatbots for support, Gartner finds, as AI returns lag the spend.

Kids aren’t turning to AI because it is brilliant. They are turning to it because it is available.

The share of young people using AI chatbots for mental health advice rose more than 40% in a single year, researcher writes.

I compared the privacy settings of ChatGPT, Google Gemini, Claude, Copilot, Meta AI and Grok to see which made it easiest to opt out of AI training.

Consider the following scenario. Suzy is 63, recently retired, and trying to decide when to start receiving Social Security ...

It wasn't until a couple of years ago that Keri Rodrigues began to worry about how her kids might be using chatbots. She learned her youngest son was interacting with the chatbot in his Bible app — he ...

A version of this essay first appeared on the website of the U.S. PIRG Education Fund. With the rise of ChatGPT and social media companies like Snapchat and Instagram integrating AI chatbots into ...

Shn Juay, the co-CEO of "serious dating app" Coffee Meets Bagel, said using an AI chatbot to flirt could cause an "expectation mismatch." ...

Jon covers artificial intelligence. He previously led CNET's home energy and utilities category, with a focus on energy-saving advice, thermostats, and heating and cooling. Jon has more than a decade ...