Your ITSM Automation Is 95% Accurate Per Step. That's Still a Coin Flip.
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Your ITSM Automation Is 95% Accurate Per Step. That's Still a Coin Flip.
Triage. Categorize. Route. Resolve. Every legacy ITSM workflow chains these steps together — and each one carries its own failure rate. Stack five 95%-accurate steps and you're not looking at 95% success. You're looking at a coin flip. In this episode, we break down the compound math nobody talks about when they pitch you "automation," and ...
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